Mutual respect

At FTF, mutual respect and politeness are fundamental principles, and discrimination is strictly prohibited. We have a zero-tolerance policy for violating these principles, and individuals found in breach may face permanent removal from our platform. Your safety is of paramount importance, and you have the right to cancel any ride that causes you to feel unsafe. For further guidance, please refer to our comprehensive Community Guidelines.

Driver background check

Performing background checks on all prospective drivers is a standard procedure aimed at upholding the safety and security of our riders. These checks typically encompass the following aspects: Criminal Background Check, Driving Record Check, Identity Verification, Employment History, Reference Checks, Drug Testing, and Sex Offender Registry Check.

The safety features of our application.

  • Pick-Up Safety Pin 

Travellers can activate the safety pin for pick-up, and our system generates a unique code, ensuring exclusive access to the ride and preventing the driver from departing without the primary passenger. It's important to note that when the main account holder arranges a ride for a family member or friend, they must share the safety pick-up code for the trip to commence

  • Share Your Location With Your Loved Ones

Share your current location and include trusted contacts in your safety settings. Provide added assurance by allowing your loved ones to track your real-time whereabouts.

  • FTF guarantees the safety and security of your personal information

We prioritize your privacy. Your phone number and personal details are never shared with other riders or drivers. Moreover, after each trip, the driver's trip history does not display any information regarding your personal details and contact information.

  • View the details of your ride companion 

After being paired with your driver, you'll have access to their name, profile picture, and rating. Additionally, if you upload a photo to your profile, drivers will recognize you easily.

  • Rating System

The bidirectional rating system allows both riders and drivers to share their experiences during the journey. This enables our customer support to monitor service quality effectively and handle any potential complaints more efficiently.

Ensure you've checked the following boxes before requesting a ride and getting into your FTF car:

 

  • Confirm that the selected address or designated pick-up location is easily accessible by car, allowing the driver to safely pull over and wait for you. This precaution helps prevent potential trip cancellations due to road layouts and traffic regulations. ✓
  • Verify the vehicle's make and model. ✓
  • Verify the license plate of the vehicle. ✓
  • Respond to the driver's verification questions, which may include confirming your name and destination. ✓